Have a question? Connect with a Mine & Yours Fashion Expert!
Monday to Friday: 10am to 4pm PST

For selling inquiries please email: sell@mineandyours.com
For all orders and general inquiries: orders@mineandyours.com or fill in the contact form.

Mine and Yours Closet Concierge 

<ul><li data-section-id="ilb572" data-start="118" data-end="223" id="isPasted">All store credits are issued via email as digital gift cards, which can be redeemed online or in-store.</li><li data-section-id="16hk7pk" data-start="224" data-end="383">If you have store credit but are having trouble locating your digital gift card, please email us at orders@mineandyours.com, and we&#x2019;d be happy to assist you.</li><li data-section-id="wx7e61" data-start="384" data-end="518" data-is-last-node>For questions about trading credit, please email <a data-start="437" data-end="458" rel="noopener">sell@mineandyours.com</a> for Vancouver or <a data-start="480" data-end="503" rel="noopener">sellto@mineandyours.com</a> for Toronto.</li></ul>

All store credits are issued via email as digital gift cards, which can be redeemed online or in-store.If you have store credit but are having trouble locating your digital gift card, please email us at orders@mineandyours.com, and we’d be happy to a

How Do I Use My Store Credit?

Store Credit

How Long Does Shipping Take?

How Do I Fast Track My Order?

How Much Does Shipping Cost?

Who Pays Duties/Taxes on International Orders?

Shipping

How Does In-Store Pickup Work?

What Do I Need to Collect My In-Store Pickup?

In-Store Pickup Selected by Mistake

In-Store Pickup

What Is Your Return Policy?

Can I Cancel My Online Order?

Returns

Do I Get a Discount If an Item Has Wear?

Promotions & Discounts

How Do I Purchase Something I Saw on Instagram?

Do You Hold Items Online or In-Store?

Size Conversion

How Can I Sell My Luxury Items?

Which Designers Do You Sell?

How Do Your Buyers Price Items?

Are Your Payout Rates Negotiable?

When & How Will I Be Paid Out If My Online Submission Is Accepted?

How Long Does Your Consignment Term Run?

Will You Discount My Consigned Item?

When Can I Pick Up My Unsold Consigned Items?

Do You Offer At Home Closet Buys?

Selling

Are All of Your Items Authentic?

What Is Your Authentication Process?

What If My Items Are Not Approved During the In-Person Inspection Or They Come Back as Inauthentic?

How Do I Use My Store Credit?Updated 24 days ago