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Mine and Yours Closet Concierge 

Need assistance with your luxury consignment order? Visit the Mine & Yours Help Desk for answers to FAQs, shipping & returns info, and customer support. We're here to help!

Help Desk | Mine & Yours – Luxury Consignment Support

How Long Does Shipping Take?

How Do I Fast Track My Order?

How Much Does Shipping Cost?

Who Pays Duties/Taxes on International Orders?

Shipping

How Does In-Store Pickup Work?

What Do I Need to Collect My In-Store Pickup?

In-Store Pickup Selected by Mistake

In-Store Pickup

What Is Your Return Policy?

Can I Cancel My Online Order?

Returns

How Does Your Welcome Code Work?

Do I Get a Discount If an Item Has Wear?

Promotions & Discounts

How Do I Use My Store Credit?

Store Credit

How Do I Purchase Something I Saw on Instagram?

Do You Hold Items Online or In-Store?

Size Conversion

How Can I Sell My Luxury Items?

Which Designers Do You Sell?

How Do Your Buyers Price Items?

Are Your Payout Rates Negotiable?

When & How Will I Be Paid Out If My Online Submission Is Accepted?

How Long Does Your Consignment Term Run?

Will You Discount My Consigned Item?

When Can I Pick Up My Unsold Consigned Items?

Do You Offer At Home Cloests Buys?

Selling

Are All of Your Items Authentic?

What Is Your Authentication Process?

What If My Items Are Not Approved During the In-Person Inspection Or They Come Back as Inauthentic?

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