What Is Your Return Policy?Updated a month ago
All sale items, whether purchased in-store or online, are FINAL SALE.
All purchases made in-store are FINAL SALE.
Online Orders:
- All bags, jewellery, sale items, and accessories are FINAL SALE. This helps us maintain our Authenticity Guarantee.
- All purchases made with partial or full store credit are FINAL SALE.
- We do not accept order cancellations.
- We will gladly issue store credit or offer an exchange for returned full-priced clothing and shoes within 15 days of the client receiving the item.
- All children’s clothing is FINAL SALE.
Return Policy:
- Original shipping costs are non-refundable. Items must be mailed back to Mine & Yours at the customer’s expense, and customers are responsible for creating their own return labels.
- The value of the exchange or store credit will not include the original shipping cost.
- Returned items must be in their original packaging, with all tags attached, and in the same condition as when received by the client.
- You are responsible for all shipping costs associated with returning an item.
- Any duties or taxes Mine & Yours incurs when returning an item will be deducted from the refund or store credit amount, where applicable.
- Mine & Yours is not responsible for packages that are lost, damaged, or stolen during the return shipping process.
- Please contact [email protected] for more information about your return or exchange.
- All returns are processed once Mine & Yours receives the returned item(s).
To return a product, please mail it to:
Mine & Yours
Attn: Returns
418 Davie Street
Vancouver, BC, Canada
V6B 2G3